Frequently Asked Questions
Everything you need to know about your RESISTOL shopping experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Refer to our comprehensive Size Guide located on each product page to match your measurement in inches or centimeters to our standard sizing.
What is your return policy for apparel and headwear?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene and quality control, hats must be returned in their original protective box to prevent crushing during transit.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on customs processing.
How should I care for my felt or straw hat?
Avoid exposing your hat to excessive moisture. For felt hats, use a soft-bristled brush in a counter-clockwise direction to remove dust. For straw hats, a damp cloth can be used for light cleaning. Always store your hat upside down on its crown to preserve the shape of the brim.
Do you offer international shipping?
Yes, RESISTOL ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay for eligible orders.